In order to maximize your visit, please arrive at least 10 minutes prior to your appointment. If you are running late, we will do our best to accommodate you for the full length of your allotted time, schedule permitting. Otherwise, we regret your treatment will still have to end on time, so as not to delay the next guest. Appointments that are reduced due to late arrival are payable in full.

Cancellations

We require 24-hour advance notice for appointment cancellations.

There will be a charge of 50% of the service fee, for cancellations received within 24 hours of the original scheduled appointment.

For spa parties “sparties” and larger events, we require cancellation notices of 72 hours or more depending on the size of the event.

Payment

Forms of Payment Accepted

• Cash
• Check
• Visa
• American Express
• Master Card
• Discover

The payment methods listed above as well as Gift Certificates will be required to secure your appointment.

Private Moments Day Spa Gift Certificates

• Gift Certificates that have expired will not be honored.
• Gift Certificates are non-transferable and non-refundable.
• Gift Certificates are not redeemable for cash but may be used toward services.
• We do not issue refunds for remaining balances on Gift Certificates.

Gratuity

Gratuities comprise an important portion of your service provider’s income, and it is a nice way to say “thank you” for personalized attention. Please note that a 18% gratuity will automatically be added to any service of $150 dollars or more.

Valuables & Jewelry

Please secure your personal belongings prior to and after your treatment. Whenever possible, please leave jewelry at home.

We cannot be responsible for personal items left behind, although we will always do our best to locate and hold your items for you.

Loyalty Rewards Program

Private Moments wants to thank you for your loyalty! Just for enjoying yourself at our spa, you could earn points with every visit. Spa reward points translate into dollars that can be used toward future spa services.

Inclement Weather

In the event of inclement weather, please call the spa prior to arriving for your appointment in order to receive information regarding late opening or closings.

Pricing is stated for Private Moments Day Spa guests and is subject to change without notice.